Legel

Notation based on the Act on Specified Commercial Transactions

Company Name

North East Co.

Price of Product

Price indicated on each page

Taxes & Duties

Purchased products may be subject to customs clearance, import duty, and other related charges on entry to the country of delivery. However, these charges are not included in our shipping fees. As a general rule, customers are responsible for liaising with their local delivery company for the settlement of these charges. Each country/region has its own policy outlining their preferred method of payment, and the amount of import duty or any other charges to be paid; therefore, North East kindly requests that customers contact the appropriate authorities at the country of delivery for more detailed information.

Payment Method

Credit card, PayPal, Apple Pay, Google Pay, Shopify Pay, WeChat Pay, Bank transfer (Japan), Convenience store payment (Japan), Mobile phone payment (Japan), Hire-purchase (Japan), Pay-easy (Japan)

Delivery

About 3-14 days (Depending on the delivery area.)

Returns & Exchanges

Returns or exchanges will not be accepted due to the customer’s personal preferences. In the event an article is sent back to Japan due to the recipient being absent for a long period, taxes or customs charges not being paid, a refund for the order will be paid, however shipping costs are the responsibility of the customer. Imported products may be scratched or stained during the process of long-distance transportation. Please note that those imported products are not eligible for return or exchange. Please note that refunds for payments made using bank transfers and convenience store payments do not include financial institution transfer fees or payment service payment charges. To cancel an order, please contact the email address “customer@northeast.jp”. Cancellation is not possible after the goods have been dispatched (once the goods have been handed over to the delivery company).

Deadline for return

7 days

Damages and Loss

When shipping an order, we does not take any responsibility for damage or losses caused during shipping. In the event of delivery problems, generally the recipient should make inquiries with delivery service provider. Products are shipped from Japan to overseas by the Japan Post (postal service company) or DHL or FedEx until reaching the destination country, after reaching its destination country, orders will be handled by delivery methods designated by the customer, being handled by postal workers or by DHL or FedEx workers in the country in question.

Representative

Takashi Sasahara

Address

2F Nishi-Shinjuku Mizuma Bldg, 3-3-13 Nishi-Shinjuku, Shinjuku-ku, Tokyo, 1600023, Japan
(Do not send stuff to this address. If you need to send us something, please contact studio@northeast.jp.)

Email Address

customer@northeast.jp